Rother Valley View

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment under the old provider, we rated this key question requires improvement. At this assessment under the new provider the rating has changed to good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Care was person-centred and promoted people’s dignity, privacy and human rights. People were treated with kindness and compassion. Staff protected their privacy and dignity, treated people as individuals and supported their preferences. One staff member told us, “When giving personal care, I always shut their door, window and close their curtains and I always involve them in their care, seeking their consent.” Throughout our visit we saw kind and caring interactions between people and staff. Staff responded to people in a timely way and took time to sit with people and engage in conversations. People and their relatives were complimentary about the staff that supported them. One relative commented, “They are very kind, and I can’t say that enough.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Care plans were person centred and focused on people’s strengths, abilities and aspirations. Staff worked well with people to understand their communication styles to support them to do activities they enjoyed and wanted to take part in. Staff knew people well and what activities they enjoyed taking part in each day.People’s care records included how they communicated and any specific support they required with their communication need. We saw staff communicating with people in line with their communication needs and care plan. This included active listening, gauging facial expressions, Makaton and using the Picture Exchange Communication System (PECS) which supports people to communicate their preferences and decisions.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to make choices about how they spent their time and had opportunities to pursue different activities. These included leisure activities, going to places of interest and the day centre. People were supported to learn skills and be independent. For example, we saw people supported with household tasks. Care plans included how best to support people in line with their preferences and their preferred care routines. People’s communication needs had been assessed and plans put in place. We saw staff had received training on how to communicate with people effectively. Staff consistently encouraged people to make choices for themselves and maximise their independence. One staff member told us, “I promote independence by encouraging them to do as much as they can for themselves.” Another staff member told us, “Seeing them carrying out a new skill that they couldn’t do before has been a joy to me.” One relative commented that they would like their relative to be encouraged to do more tasks independently now they had settled in. We discussed this with the manager who agreed to action.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were seen to respond to people in a timely way throughout our visits. One professional told us, “They appear to be attentive and knowledgeable already about [name’s] needs. They asked the right questions to improve support and were proactive around ideas.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The provider ensured staff had the skills and knowledge to carry out their role effectively. Staff completed a range of mandatory and targeted training to ensure they could carry out their role safely and competently and meet the needs of the people supported at Rother Valley View. One staff told us, “I was supported to be trained in more courses that increase my confidence.” Staff told us they had regular supervision and felt supported by the management team. One staff member said, “Feel well supported.” Another told us, “I was also offered emotional support about my wellbeing.” Staff also told us of times when reasonable adjustments had been made for them due to health or personal circumstances and of support options offered by the provider including wellbeing checks and counselling.