We carried out a review of the data available to us about Southampton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Southampton, you can give feedback on this service.
Tailor Care (Southampton) is a home care service providing personal care to people in their own home. The service provides support to people with a range of personal care needs. At the time of our inspection there were five people using the service who received personal care services.
People’s experience of using this service and what we found
The provider had been careful in growing the size of the business, concentrating on supporting a small amount of people in the local area. The provider had chosen to keep the size of the service small to help promote safety and quality. The registered manager and managing director were heavily involved in the day to day running of the service, including carrying out a significant percentage of care calls commissioned. There were effective systems to oversee the quality of care and the provider was committed to seeking ways to improve the service through the introduction of technology.
People told us they were happy with the care they received. They told us they received a consistent, good quality service, which was in line with their needs. They told us staff were caring and friendly and management were visible and accessible. Care plans clearly set out what people’s abilities were and gave instructions to staff about how to promote people’s independence, treat them with dignity and ensure they felt respected.
The provider was flexible in responding to people’s changing needs, involving them in the planning and reviewing of their care. Care plans detailed people’s needs in relation to personal care, medicines administration and healthcare, which helped to make it clear what support was needed in each of these areas. There were appropriate systems in place to gain feedback about people’s care and to manage any concerns or complaints received.
People received care and support that was effective. At the time of inspection, the provider had very few active care staff. However, there were arrangements in place to ensure staff had appropriate training and support in their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had systems in place to protect people from the risk of suffering abuse or coming to avoidable harm. The registered manager had a good understanding of how to appropriately respond to risks or concerns about people’s welfare. There were systems in place to ensure any learning from incidents was shared with staff to promote improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 21 November 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.