Rushcliffe Extra Care Hilton Grange

Updated 8 September 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors.

Service and service type

This service provides care and support to people living in three ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We needed to be sure that the provider or registered manager would be in the office to support the inspection and to get advanced consent to visit people in their homes on the day of inspection. Inspection activity started on 16 June 2021 and ended on 9 July 2021. We visited the office location on 16 June 2021.

What we did before the inspection

We reviewed information we had received about the service since it was registered. We sought feedback from the local authority. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service and one relative about their experience of the care provided. We spoke with six members of staff including the operations manager, registered manager, deputy manager, wellbeing coordinator and support workers. We reviewed a range of records. This included seven people’s care records and multiple medication records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 8 September 2021

About the service

Rushcliffe Extra Care Hilton Grange is a supported living service providing personal care to 25 people aged 65 and over at the time of the inspection. The service is spread over three different sites all in the Rushcliffe area of South Nottingham.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe when receiving support, they felt staff were knowledgeable and knew them well. People were supported to take their medicines safely. Risk to people’s health and welfare were being documented however, we have made a recommendation about assessing risk.

People’s needs were assessed when they started receiving support from the service. People were supported to access appropriate healthcare when required. People were happy with the support they received around their eating and drinking needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said staff were kind and caring and treated them with dignity and respect. People were involved in their care and were supported to make choices and decisions.

People’s plans of care were personalised and contained details of people’s individual preferences. People didn’t have any complaints but knew how to raise concerns if they did. We saw previously raised complaints had been addressed and action taken to improve the quality of care.

The service had a dedicated and passionate registered manager whose priority was providing personalised care. People were happy with the service they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, published on 9 June 2016.

Why we inspected

This was the first inspection under the new provider. New services are assessed to check they are likely to be safe, effective, caring, responsive and well-led. The service was registered by CQC on 10 October 2019.