We carried out a review of the data available to us about Bright London Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bright London Care Limited, you can give feedback on this service.
Bright London Care Limited is a domiciliary care agency that is registered to provide personal care to older people, people with dementia, younger adults, people with physical disability and people with learning disabilities or autistic spectrum disorder. At the time of our inspection the service was providing personal care to one person.
People’s experience of using this service and what we found
Medicines were managed safely. Risks to people were recorded and mitigated. People were supported to be safeguarded from abuse as there were systems in place to support staff such as training and policies to follow. Staff recruitment was robust, and people told us staff were punctual. Staff understood the importance of infection prevention control. There had been no incidents or accidents, but the provider had systems in place to learn from them when they occurred.
People’s needs were assessed before they began using the service so the provider knew they could meet their needs. Staff received inductions before starting work, so they knew what to do when they started working with people. People were supported with their health care needs and staff communicated with each other to ensure people received effective care. People were supported to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People consented to their care and staff followed their decisions.
People told us staff were caring and respected them. People were supported to make their decisions in their care which was reviewed regularly. People’s privacy and dignity was respected, and their independence promoted.
Care plans were person centred and staff knew what people liked. People’s communication needs were met. People were supported with activities if they wanted to. There had been no complaints, but people were provided information how to do so. People’s end of life decisions was recorded.
People and staff were pleased with how the service was managed. The provider and service were new and still adapting how they worked. Management were open to change and improvement and wanted what was best for people using the service. They knew about their duty of care and regulatory requirements. People were able to be engaged in the service and provide feedback about the care. Staff could provide input into the service through meetings and supervision. There were quality assurance measures in place. The provider hoped to expand their networks and work with others following the lifting of pandemic restrictions.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 07/10/2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had never been inspected before.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.