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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 18 February 2021

About the service

MyLife (East Sussex) is a community-based care provider that provides personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, MyLife (East Sussex) were supporting 206 people with personal care.

MyLife (East Sussex) were also providing complex care to three people. This is where people require additional medical support which is overseen by a registered nurse. For example, a person at home who requires a respirator at night.

People’s experience of using this service and what we found

People were protected from the risks of harm, abuse or discrimination because staff had received appropriate training and knew what actions to take if they identified concerns. Staff had been recruited safely and were trained and supported to provide the best possible care for people. Medication was administered safely. We were assured that staff were following good infection control practices.

People were supported by staff who had the skills and knowledge to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring and people's equality and diversity needs were respected. People's support needs were assessed regularly and planned to ensure they received the support they needed. One relative told us, “Everything is planned and done at [person’s] pace. Staff are very good at communicating with [person] and asking what they need.”

The management team had good oversight of the service and frequent audits were completed. Regular telephone calls were made to people to gather feedback and their views. Spot checks were carried out to ensure the quality of the service was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

MyLife (East Sussex) was registered on 4 November 2019. Prior to this, the service was two separate agencies which have now merged and been re-named MyLife (East Sussex). They remain registered under the same provider of care. This is the first inspection of MyLife (East Sussex).

Why we inspected

MyLife (East Sussex) had not yet been rated. It is a large care agency covering Brighton and Hove, and surrounding areas. As such, it was important that we inspected to provide an accurate rating and gained assurance that people being supported were safe. The inspection was also prompted in part due to concerns received about infection prevention and control procedures due to the current COVID-19 pandemic and a potential lack of training for staff. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the full report below.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 February 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 February 2021

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 18 February 2021

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 18 February 2021

The service was responsive.

Details are in our safe findings below.

Well-led

Good

Updated 18 February 2021

The service was well-led.

Details are in our safe findings below.