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This service was previously registered at a different address - see old profile

We are carrying out a review of quality at Audley Care LTD - Binswood. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection summaries and ratings at previous address


Overall summary & rating

Good

Updated 13 December 2018

The inspection took place on 9 October 2018 and was announced.

Audley Care Ltd - Audley Care Binswood is a domiciliary care agency that provides personal care and support to people living in their own homes, within a residential community and within the wider community. Care staff call at people’s homes to provide personal care and support at set times agreed with them. At the time of our inspection 55 people received personal care from the service.

Not everyone using the service receives the regulated service of personal care. Some people had ‘cleaning’ or ‘shopping’ visits. CQC only inspects the personal care service provided to people, that is help with tasks related to personal hygiene and eating. Where personal care is provided to people, we also take account of any wider social care provided. Audley Care Ltd - Audley Care Binswood also provide an on-call emergency service to everyone living in the building under a separate arrangement which people pay for as part of the service charge for the shared premises.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We last inspected this service in April 2016, when we rated the service as ‘Good’ overall. At this inspection we found the quality of service had improved and is now rated ‘Outstanding’ in the caring key question, with a ‘Good’ rating in all other key areas. This meant the service has been rated ‘Good’ overall.

People were at the heart of the service and they felt very well cared for. Staff understood what was important to each person and worked closely with each other and other professionals to promote their well-being and happiness. Staff took account of and anticipated people’s needs to deliver an exceptional level of care. People and their relatives were included in planning how they were cared for and supported. Staff understood people’s diverse needs and interests and supported them to enjoy their lives according to their preferences. Staffing resources were managed with great care to ensure that staff had time to meet each person’s care and support needs. Staff respected people’s right to privacy and supported people to maintain their independence.

The provider and the registered manager utilised a range of management tools to deliver person centred, quality care to people. They demonstrated they valued care staff and promoted their learning and development. There was an open culture at the service where staff felt well supported, able to raise any concerns and put forward suggestions for improvements. Staff opinion was listened to, and the registered manager acted on their suggestions. Staff enjoyed their work and were motivated to provide people with high standards of care. They were proud to work for the service and felt listened to by senior staff. Systems ensured good standards of care were consistently maintained for people. The provider took a rigorous approach to staff recruitment to ensure new care staff had the right values to work in a caring and person-centred way. Staff had the knowledge and skills required to meet people’s individual needs effectively and were actively encouraged to study for advanced qualifications.

The provider encouraged people to feedback on how things were managed and to share their experiences of the service. People were extremely positive about the care and support they received from staff who valued them as individuals.

People were protected from the risks of harm or abuse because staff were trained in safeguarding and understood their responsibilities to raise any concerns with the registered manager. Risks to people's health and wellbeing were managed. The registered man

Inspection areas

Safe

Good

Updated 13 December 2018

The service remains Good.

Effective

Good

Updated 13 December 2018

The service remains Good.

Caring

Outstanding

Updated 13 December 2018

The service was very caring. Care and support were provided in a compassionate way that took account of each person�s personal needs and preferences. Staff valued people as individuals and supported them to retain choice and control over their lives. Staff encouraged people to maintain as much independence as possible. People were treated with dignity and respect and their diverse needs were met.

Responsive

Good

Updated 13 December 2018

The service remains Good.

Well-led

Good

Updated 13 December 2018

The service remains Good.