Wellfield Also known as Wellfield Pines and Wellfield Acorn

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Children received personalised care that was centred on their individual needs, preferences and experiences. Staff worked closely with children and those involved in their care to understand how they communicated, what was important to them and how best to support their wellbeing. Care plans and risk assessments reflected children's individual needs and preferred ways of regulating emotions, and care, routines and support were adapted accordingly. Children, families and carers were actively involved in planning and decisions about care, with staff encouraging meaningful choices, adapting communication approaches and responding to feedback. The provider demonstrated a clear commitment to listening to children and using their views and experiences to shape care and support.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff made sure children were at the centre of treatment choices and responded to changes in need in partnership with those involved in their care. Care planning included what they liked, disliked, how they understood their health needs. The service listened to children to understand how they communicated, what helped them regulate and what was important to them in day-to-day life. The environment and routines observed on the visit reflected these personalised needs.

Risk assessments described tailored visual supports, sensory approaches, flexible routines, planned transitions and involvement of family in decision making.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The provider made it easy for children and those close to them to share feedback, express wishes and influence care. Staff described offering regular choices, involving them in young person meetings, adapting communication and stepping back to support emotional regulation. Records we reviewed, showed ongoing family involvement and structured planning around contact and overnight stays.

The provider responded to concerns and feedback. Staff told us that changes and action plans were sent out promptly when needed, and that improvements were made based on what children communicated through their behaviour, anxiety or preferences. Staff recorded interactions that indicated increasing trust in staff and improved tolerance of previously distressing aspects care provided.

The judgement for Equity in access is based on the latest evidence we assessed for the Responsive key question.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.