Wellfield Also known as Wellfield Pines and Wellfield Acorn

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Children were treated with kindness, compassion and dignity. Staff consistently adapted their approach to meet children’s individual communication, emotional and physical needs, and there was a strong culture of building trusting relationships. Care plans and risk assessments promoted privacy, dignity, independence and respect, while the home environment reflected children’s identities, interests and preferences. Children received care and support that was tailored to their individual needs, helping them to feel valued and respected. We found no breaches of regulation under this key question.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated children with kindness, empathy and compassion and respected their privacy and dignity. We observed warm interactions on arrival, a personalised environment and staff practice that adapted to support communication, emotional and physical needs. Staff repeatedly described an empathic culture, use of patience and humour, and a strong focus on building trust and rapport.

Dignity and privacy were reflected in the care planning. Risk assessments were explicit with the management of certain staff interventions wherever possible, that privacy must be maintained, and that care should promote dignity, respect and independence. The home environment included personalised spaces, accessible routines and supports that reflected children’s identity, interests and preferences.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The provider promoted staff wellbeing and enabled staff to deliver person-centred care. Staff told us they felt supported, listened to and able to approach the manager directly. They described monthly supervisions which we reviewed records of while onsite, immediateresponses to issues raised, support with qualifications and a culture in which help was available when needed.

Staff described leaders as proactive, transparent and open, and supervision was up to date and booked in advance. This supported reflective and coordinated care for a children with complex needs.