We carried out a review of the data available to us about Unique Senior Care - Solihull on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Unique Senior Care - Solihull, you can give feedback on this service.
People’s experience of using this service and what we found
People received excellent care from care staff who had taken extra time to get to know them well. Care staff consistently exceeded people’s expectations and people were fully involved and respected. People had received care which fully promoted their independence and ensured they regained control over areas of their lives which were important to them.
People’s care had been planned with them and was highly individualised to them. Care staff had ensured people got to do things they enjoyed and helped them discover new interests. People had been supported to be free of isolation and loneliness through care staff who were dedicated to promoting this.
The management team were committed to providing excellent care and were able to show how positive this had been for people who used the service. People were extremely positive in their feedback and the significant impact it had on their lives. Relatives knew their family members were in receipt of excellent care and had every confidence in the staff at Unique Senior Care – Solihull.
People received care which was safe, and staff understood how to support people to maintain their safety. People’s medicines were administered as expected. The provider checked the suitability of new staff through their recruitment processes. Care staff used personal protective equipment [PPE] and supported people to reduce the risk of infection.
People were supported by care staff who were trained and supported by the management team. Care staff cooked fresh meals for people and promoted good nutrition to prevent the risk of malnutrition. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15/10/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.