The Care Quality Commission
  • Doctor
  • GP practice

Parkfields Surgery

Overall: Good read more about inspection ratings

1217 London Road, Derby, DE24 8QJ (01332) 784684

Provided and run by:
Aspiro Healthcare

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Parkfields Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Parkfields Surgery, you can give feedback on this service.

18/08/2020

During an inspection looking at part of the service

We carried out a desk top follow up inspection at Parkfields Surgery on 18 August 2020 to review the responsive key question.

We based our judgement of the quality of care at this service on documentation and information from the provider and information from our ongoing monitoring of data about services.

The practice was inspected in October 2019 where it received an overall rating of good, with a rating of requires improvement for the responsive key question due to poor National GP Survey results in regards to access and appointment availability.

At this inspection, we found the provider had satisfactorily addressed these issues and data had improved regarding patient feedback.

We have rated this practice as good for provider responsive services, and good overall.

We rated the practice as good for providing responsive services because:

  • The 2020 National GP patient survey results had improved and were in line with local and national averages in relation to patient satisfaction to accessing the practice and the types of appointments which were offered to patients.
  • The practice had conducted an action plan following the 2019 results which had effectively reviewed patient satisfaction and had implemented changes to attempt to improve patient satisfaction.

This affected all population groups which were rated as good.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.

17 Oct 2019

During a routine inspection

We carried out an announced comprehensive inspection at Parkfields Surgery on 17 October 2019 as part of our inspection programme.

The practice was rated in October 2018 where it received an overall rating of requires improvement.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for providing safe, effective, caring and well led services. We rated the practice as requires improvement for responsive which affected all population groups.

We rated the practice as requires improvement for providing responsive services due to data which indicated patients found it difficult to access the GP practice on the phone and that patients were not satisfied with appointment times at the practice. This affected all population groups which were subsequently rated as ‘requires improvement’.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We rated the practice as requires improvement for providing responsive services due to data which indicated patients found it difficult to access the GP practice on the phone and that patients were not satisfied with appointment times at the practice. This affected all population groups which were subsequently rated as ‘requires improvement’.

Whilst we found no breaches of regulations, the provider should:

  • Improve access to the practice and appointment availability for patient satisfaction data to improve.
  • Continue to encourage patients to attend the practice for cancer screening appointments.
  • Continue to improve QOF performance and ensure exception reporting continues to decrease
  • Review the need for recommended emergency drugs and complete any necessary risk assessments for medicines not stocked.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care