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Hinckley House Care Home Good

Inspection Summary

Overall summary & rating


Updated 1 March 2019

About the service: Hinckley House Care Home is a residential care home providing personal care and accommodation for up to 60 people, some of whom have dementia. There were 54 people living at the service at the time of our inspection.

People’s experience of using this service:

• People felt safe living at Hinckley House Care Home and with the staff team who supported them. The staff team were aware of their responsibilities for keeping people safe and had received the relevant safeguarding training.

• People felt that, overall, there were enough staff on duty to meet their care and support needs. Appropriate checks had been carried out on new members of staff through employment history had not always been explored. The staff team felt supported by the management team and involved in how the service was run.

• The risks associated with people’s care and support had been appropriately assessed and managed. Checks had been carried out on the environment and equipment to ensure it was safe and fit for purpose.

• Plans of care had been developed and the staff team knew the people they were supporting well. People spoke highly of the staff team and told us they were treated with dignity and respect.

• People were supported to access healthcare services when needed, and they were supported to eat and drink well. Recommended fluids levels had not always been recorded as a target for staff to aim for. People were involved in making decisions about their care and support and their consent was always obtained.

• People were supported with their medicines in a safe way and as prescribed by their GP.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

• People were provided with a clean and comfortable place to live and the staff team adhered to the providers infection control policy.

• People’s personal preferences within daily living had been identified and they were supported to attend a wide range of activities.

• People were involved in how the service was run through meetings, the use of surveys and day to day conversations with the registered manager and staff team.

• There were comprehensive systems in place to monitor the quality and safety of the service being provided. A complaints process was in place and people knew who to talk to if they had any concerns.

• The registered manager worked in partnership with others to ensure people received safe care and support.

More information can be found in the detailed findings below.

Rating at last inspection: Good (report published 24June 2016) all the key questions were rated Good and the service was rated as Good overall. This rating has not changed and the service remains Good.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 1 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 1 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 1 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 1 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 1 March 2019

The service was well-led.

Details are in our Well-Led findings below.