We carried out a review of the data available to us about Dunollie Residential and Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dunollie Residential and Nursing Home, you can give feedback on this service.
Dunollie Residential and Nursing Home is a residential care home providing personal and nursing care to 50 older and younger adults at the time of this inspection; some of whom were living with dementia or mental health conditions, physical or sensory impairments.
The service can accommodate up to 58 people. The service is split into three separate adapted facilities, the main house, the garden wing and the lodge. One of the facilities specialises in providing care to people with mental health conditions.
People’s experience of using this service and what we found
People felt safe and well looked after. All areas were clean, tidy and there was sufficient cleaning taking place to keep people safe from the risk of infection. Relatives said they were confident that staff provided good care in a safe way.
Recruitment practice was safe, and people said staff were skilled and competent. Staff had received appropriate induction, training and support to enable them to carry out their role.
Systems were in place for the assessment, monitoring and reduction of risk towards people who used the service. The registered manager analysed falls and incidents to ensure learning from events was undertaken. This meant risks to people's health and safety were reduced.
People received their medicines on time and when they needed them. They had access to professional health care workers, which helped to maintain their wellbeing.
Care plans and risk assessments were in place for people's support needs. People and their families confirmed that they were able to contribute their views on care and support.
Communication within the service was good. Relatives were kept informed of their family member’s health and welfare.
Staff were patient, kind and respectful towards people. Care was person-centred and staff had time to chat with people during the day.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
An effective auditing process was in place to monitor the quality and safety of service provision. There was organisational learning from significant incidents, and concerns/complaints were well managed.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 14 September 2018.
Why we inspected
This was a planned inspection based on the date the service was registered with CQC.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.