Background to this inspection
Updated
10 August 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service provides care and support to people living in four two ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
Notice of inspection
We gave the service short notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we held about the service. We sought feedback from the local authority. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection-
The people who used the service were not able to speak with us, so we spoke with two relatives about people’s experience of the support provided. We spoke with the registered manager, care manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We received written feedback from two members of staff.
We reviewed a range of records. This included two people’s care records and medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.
Updated
10 August 2021
About the service
Brighter Living Care Limited provides care and support to people living in a 'supported living' setting so that they can live in their own homes as independently as possible. At the time of our inspection the service was supporting two people who received personal care and support in two 'supported living' settings.
The supported living settings included a single occupancy bungalow and a shared house with communal bathing, dining and socialising facilities.
People’s experience of using this service and what we found
People were supported by staff who had the skills and knowledge to meet their needs. Risks to people were thoroughly assessed and people were protected from harm and abuse and the risk of getting an infection.
The registered manager ensured enough staff were deployed to provide safe, personalised care for people. Staff were skilled and had completed appropriate training to meet the needs of the people they supported.
People had trusting relationships with caring, compassionate staff who advocated for them and promoted their dignity and independence.
People were supported to be involved with planning their care and support. Where people were not able to make decisions about their support staff worked with professionals, family members and legally appointed representatives to provide individualised support.
The registered manager maintained a detailed oversight of service delivery. They promoted a positive culture at the service and strove to make continual improvements.
Staff worked collaboratively with professionals from health and social care to ensure people’s health and wellbeing needs were met.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that maximise control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Staff understood how to communicate with people effectively to ascertain and respect their wishes. People were protected from abuse and discrimination. People were supported to maintain important relationships, to access their local community and supported to prevent becoming socially isolated.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 5 December 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our approach to inspecting newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.