Background to this inspection
Updated
17 March 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the registered manager would be in the office to support the inspection. Inspection activity started on 8 March 2023 and ended on 10 March 2023. We visited the location’s office on 9 March 2023.
What we did before the inspection
We reviewed information we had received about the service since they were registered. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with 1 person and 2 relatives about their experiences of using the service. We also spoke with the registered manager. The registered manager worked as part of the staff team and provided care and support to people on a daily basis. We reviewed a range of records including 2 people’s care records, records relating to staffing, recruitment, training and supervision and other records relating to the management of the service.
Updated
17 March 2023
About the service
Fond of Care Ltd is a domiciliary care agency providing personal care. The service provides support to people living in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection the service was providing personal care to 3 people.
People’s experience of using this service and what we found
People were safe using the service. Staff had received training to safeguard people from abuse and supported to report safeguarding concerns to the relevant agencies. Risks to people’s safety and wellbeing had been assessed and documented in their care records. There was clear guidance for staff about how to manage these risks to keep people safe, which staff understood well.
There were enough staff to support people. Staff attended care calls on time and people were supported by regular staff so that the care they received was consistent. Staff followed infection control and hygiene practices to reduce the risk of infection when providing care and support to people. Staff made sure peoples’ homes were kept clean and hygienic.
The provider carried out recruitment and criminal records checks on staff to make sure they were suitable to support people. Staff were provided with training to help them meet people’s needs and were supported to continually learn and improve in their role.
Where the service was responsible for this, people were helped to eat and drink enough to meet their needs and to take their prescribed medicines. Staff understood the support people needed to manage their health and medical conditions, to stay healthy and well. Staff were observant to changes in people’s health and wellbeing and sought support for people from the relevant healthcare professionals, when this was needed.
People were involved in planning and making decisions about their care and support and could state their preferences for how this was provided. Staff knew how to meet people’s needs in line with their preferences.
Staff were kind and caring and treated people well. They supported people in a dignified way which helped maintain their privacy and independence. People’s feedback confirmed they were happy and satisfied with the care and support provided and they spoke highly of staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The service was managed well. The registered manager monitored the safety and quality of care and support provided to people. They checked with people that care and support was delivered to a high standard, continuing to meet their needs and sought people’s views about how the service could improve further.
There were systems in place to investigate accidents, incidents and complaints, the learning from which was used to make improvements to the quality of care and support provided. The service worked proactively with health care professionals to provide care and support that met people’s needs.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 10 December 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.