We carried out a review of the data available to us about Home Instead on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead, you can give feedback on this service.
Home Instead is a domiciliary care agency which provides care and support to people living in their own homes. At the time of the inspection 17 people were receiving assistance with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Everyone we spoke with praised the care and support they received. All said they would recommend the service. One person told us they had started using the service because it had been personally recommended to them.
People were supported by a management and staff team who were exceptionally kind and went over and above their job role to make sure people were content and comfortable with their care. People we spoke with commented on the kindness and friendliness of the care workers who visited them and the office staff. People said that all staff were approachable and sorted out any issues or concerns they had.
Staff who worked for the agency were called 'care givers'. They were matched to people to enable them to build trusting and effective relationships with the people they supported. People were extremely positive about the care workers who visited them and said they had been well matched. People felt listened to and in control of the support they received. We heard how the matching process had enhanced and improved people's well-being.
People felt involved in all decisions about their care and thought that care workers promoted their independence and dignity. In some cases this had led to improvements in people's health and confidence which had reduced the amount of care they needed.
Care workers worked in partnership with other professionals and helped people to achieve their goals. This had included supporting one person to visit the sea front to listen to the waves and another to attend a music festival.
The agency was well led by a management team who were passionate about providing high quality, person-centred care. Care provided was individual to each person and was flexible to meet changing needs and wishes. Where a person's needs could no longer be met by the service the care worker had supported them to settle into a new environment.
There were systems in place to schedule visits, respond to emergency situations, monitor the quality of care provided and make improvements where necessary. People told us the service was reliable and care workers turned up when planned.
People were supported by small groups of care workers who knew them well. Care workers monitored people’s health and well-being and supported them to seek medical advice and treatment when needed.
People felt safe with the staff who supported them. All said that care workers were respectful of them and their property.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30/09/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.