About the service:Access Dignity Care Limited is a domiciliary care service that provides personal care to older people in their own homes within the Walton on Naze and surrounding areas. At the time of our inspection the service was supporting 49 people with personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People felt safe and were supported by safely recruited and trained staff who understood their needs and preferences and knew them well. People were supported to take their medicines as prescribed and access health professionals should they require and wish this. Where the service was responsible, people were supported to maintain a balanced diet. People were supported by staff who were respectful, kind and compassionate.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and those important to them were at the heart of their care. People were very involved in the planning and delivery of exceptionally person centred and holistic support from staff. This had significantly improved people’s physical and mental wellbeing, independence and overall quality of life. Everyone said staff were exceptionally kind and caring. Staff were able to describe how they ensured people's dignity was respected. People and their relatives said they were involved in their care plans.
People were empowered by passionate staff who encouraged people to achieve their goals and follow their interests. People were supported by staff to improve their confidence, spend time in their local community and build trusting relationships with staff and other people receiving care to improve their quality of life.
People were consistently supported and encouraged by staff to engage in activities which were meaningful to them. This meant people consistently achieved positive outcomes with their care and support and remained independent for longer.
People were actively involved in the planning and review of their care and encouraged to give feedback about the service. People's needs, goals and preferences were included in person centred care plans which gave staff clear guidance on how to meet their needs. This ensured people received care and support in a way they preferred.
Where people had made complaints, the registered manager had dealt with these thoroughly and provided feedback to people and their families. The registered manager reviewed the quality of the service to ensure areas of improvement were identified and people continued to experience a high quality of care. The registered manager promoted an inclusive and positive culture at the service which meant people felt able to communicate openly with staff and the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 17 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.