We carried out a review of the data available to us about Helping Hands Wakefield on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Wakefield, you can give feedback on this service.
Helping Hands Wakefield is a domiciliary care service that provides personal care to people living in their own houses and flats in the community. It provides a service to older adults in the Wakefield area. At the time of inspection, the service was supporting 23 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People spoke positively about the care provided, referring to staff as kind, caring and friendly. People were safe and protected from avoidable harm. Individual risk assessments were in place. People and their relatives told us they felt people were kept safe. People's medicines were well managed. Correct infection control procedures were followed, and the service had taken additional infection control measures to minimise the risk posed by COVID-19. Staff demonstrated a good understanding about how to safeguard people from the risk of abuse. There were enough staff to support people and they had been recruited in a way that helped to keep people safe.
Staff received appropriate training, support and supervision. Care plans were personalised and provided enough detail to inform staff how to support people. They included information about people's preferences and abilities. People were supported to maintain a balanced and varied diet to promote their health and respect their personal preferences. People were supported to maintain good health and have access to health and social care services as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives praised the staff for their kindness and compassion. People and relatives were happy with the care provided and told us they were involved in planning and reviewing care. People and relatives knew how to raise concerns and were happy with the action taken in response.
The service used a range of audits and monitoring tools to assess the quality and safety of the support and care provided. The service actively engaged and sought the views of people, their relatives and staff to improve service delivery.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 September 2019 and this is the first inspection.
Why we inspected
This was a planned inspection in line with our inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.