GenesisCare Bristol

This was the first time we had inspected this service. We rated it as outstanding because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service managed infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service had an effective system to manage safety incidents and learnt lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and provided pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were skilled and competent. Staff worked well together for the benefit of patients. They advised them on how to lead healthier lives, supported them to make decisions about care, and ensured they had access to good information.
• People were truly respected and valued as individuals and were empowered as partners in their care, practically and emotionally, by an exceptional and distinctive service.
• The service was tailored to meet the needs of individual people and was delivered in a way to ensure flexibility, choice and continuity of care. The service made it easy to give feedback.
• The leadership, governance and culture were used to drive and improve the delivery of person-centred care. There was compassionate and inclusive and effective leadership at all levels. Leaders had an inspiring shared purpose and worked to deliver and motivate staff to succeed. There was strong collaboration, team-working and support across all functions and a common focus on improving the quality and sustainability of care and people’s experiences. The service invested in innovative and best practice information systems and processes.

We rated this service as outstanding overall. With good ratings in safe and effective, and outstanding ratings in caring, responsive and well led.