Queensway Hospital Also known as Oak Tree Forest Limited

Updated 29 September 2026

We assessed Queensway Hospital from Tuesday 16 to Wednesday 17 June 2026.

The service was registered by CQC on 10 May 2011 as a service provided by Oak Tree Forest Limited to deliver the regulated activities: Treatment for Disease, Disorder and Injury and Assessment or medical treatment for persons detained under the Mental Health Act 1983. 

This was the first inspection of the service since it was renamed and changed its service provision from a specialist eating disorder service to acute wards for adults of working age. At the time of the inspection, the hospital had a registered manager and a controlled drugs accountable officer.

The previous assessment service group of specialist eating disorder service was rated Good overall with Good in all key questions other than well-led which was rated as Requires Improvement, published on 14 February 2025.

Oak Tree Forest Limited provides inpatient complex care for adults at Queensway Hospital. For the purposes of service classification, the service was assessed within the acute wards for adults of working age service type.

At the time of the inspection, the service provided treatment and care for adults detained under the Mental Health Act or as an informal patient. The service offered bespoke therapeutic packages meaning the package of care was tailored to the specific needs of the individual to support their journey towards recovery and independence. The service had 12 beds. At the time of our inspection there were 9 patients admitted to the ward. 

At this assessment we assessed 1 assessment service group: acute wards for adults of working age.

We rated the service as Good. We found 1 breach of regulation in relation to good governance.

Updated 24 April 2026

Date of inspection: Tuesday 16 and Wednesday 17 June 2026.

Oak Tree Forest Limited provides inpatient complex care for adults at Queensway Hospital. For the purposes of service classification, the service was assessed within the acute wards for adults of working age service type. In addition, we expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

We rated the service as Good.

We found that patients were supported to have choice and control, were involved in planning their care and staff were fully invested in clients’ wellbeing. The hospital identified and supported the wider health needs of patients, wellbeing and communication needs. We found the hospital focussed on reducing restrictive practice using a collaborative multidisciplinary approach. The hospital worked in collaboration with external partners, and the organisation encouraged improvement initiatives. However, we found that governance process did not always operate effectively and audits did not always identify issues and provide assurance. 

Mental Health Act and Mental Capacity Act Compliance Summary

97% of staff completed mandatory training in the Mental Capacity Act (MCA) and the Deprivation of Liberty Safeguarding (DoLS), Mental Health Act, the Code of Practice and the guiding principles.

The staff we spoke with had a good understanding of mental capacity and were confident about how to assess it. Staff told us they took all practical steps to enable patients to make their own decisions and provided good examples of how to raise safeguarding concerns.

Patients had easy access to information about independent mental health advocacy. 

We reviewed 5 care records and found evidence that most people's needs were met in line with current guidance and by undertaking capacity assessments and best interest decisions when appropriate. All detained patients were made aware of their rights and patient restrictions were regularly reviewed to maximise their independence.

Multi-disciplinary team discussions involved the patient and patient's family in decision making and planning care and treatment. The hospital demonstrated good governance and had compliance audits in place to ensure staff provided evidence-based care and treatment. 

Updated 23 July 2024

Date of assessment Monday 18 to Thursday 21 November 2024

Ellern Mede Moorgate is a specialist independent eating disorder service based in Rotherham. It is part of the provider Oak Tree Forest Limited. At the time of inspection, the service provided treatment and care for individuals detained under the Mental Health Act or informal. At the time of our assessment, the service had 6 beds available on Aztec ward and 4 young people currently using the service.

We rated the service as good. The service had made improvements to ensure that staff were skilled to undertake physical interventions, there were regular reviews and care plans now guided safe practice. The provider now had enough staff to ensure people’s safety and access to psychological therapies to meet their needs. People were now treated with kindness, respect and compassion and supported to be involved in planning their care. The provider had reduced restrictions on young people and carried out pre and post leave risk assessments. However, governance processes did not always operate effectively at team level. We found some discrepancies and inconsistencies between documented procedures and processes and staff practice and a lack of oversight or monitoring of this. During this assessment we identified a breach of regulation 17 for good governance.

This service has been in Special Measures since 28 April 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. We have asked the provider for an action plan in response to the concerns found at this assessment.