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Radis Community Care (Redwood House)


Inspection carried out on 3 December 2020

During an inspection looking at part of the service

About the service

Radis Community Care (Redwood House) is a service which provides care and support to people living in specialist ‘extra care’ housing. Currently, the service provides care and support to 23 people. Not everyone using the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Whilst the service does not provide care and support to everyone living at Redwood House, staff respond to all the residents if they activate their personal pendant alarms seeking assistance.

People’s experience of using this service and what we found

The service was not consistently well-led. Team leaders and the registered manager were not clear how to effectively operate the provider’s quality assurance processes. Staff were unsure about the roles and responsibilities of the recently appointed team leaders and were not confident the current management team had the skills and experience needed to lead effectively. The registered manager had identified that supportive relationships amongst different factions within the staff group needed to be developed. The registered manager had devised development plans for the team leaders and had scheduled individual staff supervisions and team meetings to address the staff culture. However, professionals consistently provided positive feedback about the person-centred approach of the registered manager, whom they described as being open, honest, and receptive to their guidance. The registered manager had developed effective partnerships in healthcare working, which consistently ensured people were promptly referred to relevant health professionals when required. People were fully involved and consulted about the quality and delivery of their care.

People experienced safe care and treatment, in accordance with their care plans, which met their individual needs. Records demonstrated that people had been fully involved in developing their care plans, which ensured their preferences were consistently taken into consideration. Staff effectively identified and assessed risks to people, which they managed safely. Staff understood their responsibilities to protect people from abuse and avoidable harm. Enough staff with the required skills and knowledge provided people with safe care. People received their medicines safely, as prescribed, from staff who had completed the required training and had their competency assessed to do so. Staff followed the required standards of food safety and hygiene, when preparing, serving and handling food. Staff consistently adhered to the provider’s infection control policy and used personal protective equipment (PPE) whenever required. Staff had reassured people and family members about the reasons for staff wearing PPE.

People were supported to have maximum choice and control of their lives and staff did them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 03/10/2019 and this is the first inspection.

Why we inspected

We received concerns relating to an individual subject to repeated notifications. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.

We have found evidence that the provider needs to make improvement. Please see the safe and well-led sections of this full report.

The provider had taken action to mitigate the risks to the person subject of repeat notifications and this has been effective.


We are mindful of the impact of the COVID-19 pandemic