We carried out a review of the data available to us about Radis Community Care (Audrey Needham House) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (Audrey Needham House), you can give feedback on this service.
Audrey Needham House is registered to provide personal care to people living in specialist 'extra care' housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. Accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection only looked at people's personal care service.
At Audrey Needham House there are 40 extra care flats. There is a café and communal facilities for socialising and dining.
People’s experience of using this service and what we found
People felt staff were exceptionally caring and went above and beyond to promote their dignity. Staff were highly skilled at helping people regain and maintain their independence. Staff knew people extremely well, helped them to maintain important relationships and prevented them from becoming isolated. Care and support plans were extremely detailed and captured people’s needs, preferences, personalities and life aspirations.
People were supported by staff who had the skills and knowledge to meet their needs. Risks to people were thoroughly assessed and people were protected from harm and abuse and the risk of getting an infection.
The registered manager ensured enough staff were deployed to provide safe, personalised care for people.
Staff worked collaboratively with professionals from health and social care to ensure people’s health and wellbeing needs were met.
People were involved in making decisions about their care and support. Staff sought people’s views on care provided and acted on their feedback.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt the service was well managed and the registered manager was friendly and approachable, and responded promptly to their queries and concerns. People were regularly invited to give feedback on the service.
Staff felt the registered manager was highly supportive and approachable. They were encouraged and supported to be involved in improving the service.
There was a comprehensive system of reviews and audits to maintain and improve quality and safety in the service. The registered manager had a detailed understanding of the service and a vision to deliver high-quality, individualised care which promoted people’s independence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 October 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.