Background to this inspection
Updated
10 June 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service provides care to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 10 May 2021 and ended on 14 May 2021. We visited the office location on 11 May 2021.
What we did before inspection
We reviewed information we had received about the service since the last inspection and sought feedback from the local authority. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with four people who used the service and two relatives about their experience of the care provided. We spoke with six members of staff including the registered manager and care staff.
We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly visit the service.
Updated
10 June 2021
About the service
Radis Community Care (Heath View) is an extra care housing scheme for older people, comprising of 45 one and two bedroom apartments in one large building, located close to Congleton town centre. People who lived at the service had separate care and tenancy agreements.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, the service supported 18 people with personal care.
People’s experience of using this service and what we found
People were positive about the care and support they received from Radis Community Care. There was a stable staff team and people received their care as expected. The service was flexible and could respond to people's changing needs.
The registered manager had followed appropriate recruitment procedures to help ensure staff were suitable to work at the service. However, we have made a recommendation to the provider about the robust recording of recruitment checks.
Systems were in place to protect people from the risk of abuse. Risks to people's safety were assessed and action taken to manage areas of risk where required.
Medicines were managed safely, and robust systems were in place to identify any errors and learn from these. Infection control procedures were in place and followed to minimise the risk of cross infection.
People were supported by staff who had been suitably trained and were supervised in their roles. Staff knew people well and monitored their health care needs, and referred to other professionals as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were positive about the way they were treated by staff. Their dignity, privacy and independence was respected.
People's communication needs had been assessed. People knew how to complain, and felt concerns raised would be listened to and acted upon.
There was a positive culture in the service and staff were encouraged to deliver person centred care and treat people as individuals. The registered manager was clear about their regulatory requirements and responsibilities.
There were systems in place to monitor and improve the service. Regular checks and audits were carried out by the management and quality team. People were regularly asked for their views on the service they received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 September 2019 and this is the first inspection.
The last rating for the service under the previous provider was requires improvement, published on 27 November 2018.
Why we inspected
This service had not been inspected since their registration in September 2019, therefore, this inspection was carried out to gain assurances about the quality of care and systems used to monitor and manage the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.