We carried out a review of the data available to us about Pivot Care Group Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pivot Care Group Limited, you can give feedback on this service.
People’s experience of using this service and what we found
Staff were kind and caring and knew people well. People and their relatives spoke highly of the service. A relative told us, “The carer is respectful, and I know that my loved one is safe.” People's views about their care were listened too and acted upon. People knew how to complain and felt able to raise concerns if they were dissatisfied. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's care was planned and risks to their safety and wellbeing were assessed. Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment. The provider carried out pre-employment checks to ensure staff were suitable for the work they did.
The registered manager was aware of their requirements in line with their CQC registration. They had processes in place to monitor and improve the quality of service delivery, and regularly liaised with the person, relatives and staff to obtain their views and experiences of service delivery. The registered manager attended the local authority's provider forum to enable them to stay up to date with best practice guidance.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 4 February 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.