We carried out a review of the data available to us about Ridgeway House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ridgeway House, you can give feedback on this service.
Ridgeway House is a residential care home providing accommodation and care for up to eight people with mental health needs. On the day of our visit there were six people living in the home.
People’s experience of using this service and what we found
Risk assessments had been carried out to assess the risks to people’s safety, and care plans informed staff how to keep people safe. Staff understood their responsibilities to protect people from harm and abuse. Safe recruitment practices were in place and there was enough staff on duty to meet people’s needs. Systems were in place for people to receive their medicines in a safe way.
People were supported to have enough to eat and drink. There was evidence of close working and communication with other professionals to help meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives were happy with the care they received. Comments included, “I’m happy, the whole family are happy, we have no concerns at all. It’s lovely there” and “It’s 100% care. For the residents, it’s first class. All the carers are kind and helpful. They do everything to keep people happy.”
The service was responsive to people's needs. Staff understood people as individuals with their own unique needs and preferences. People were given opportunities to socialise and take part in activities. There was a process in place to manage and respond to complaints.
The home was well led. There were systems in place to monitor the quality and safety of the service. Staff morale was positive, and staff felt supported and able to discuss issues with the management team. The service had good links with other health and social care professionals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13/09/2019 and this is the first inspection.
Why we inspected
This was a planned inspection to give the service a rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.
Ridgeway House is a residential care home registered to provide accommodation and support for eight people, aged 18 years and over, who experience mental health problems. At the time of our inspection, there were five people living at Ridgeway House.
People’s experience of using this service and what we found
Risks to people were assessed and managed safely. However, we found that risks were not always effectively communicated to hospital staff when required.
We made a recommendation about the way the service communicates with professionals.
The service had safeguarding systems in place to protect people from abuse. Staff were trained in and knowledgeable about safeguarding principles.
The service worked closely and effectively with a range of different professionals in order to maximise safe outcomes for people. People had risk management plans in place, staff were knowledgeable about risks to people and how to mitigate these.
Medicines were stored, administered and disposed of in line with best practice guidance.
There was a registered manager in place who modelled person centred values within the service. Staff felt supported by the management team. The registered manager was knowledgeable about their regulatory responsibilities.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
This service was registered with us on 13 September 2019 and this was the first inspection.
Why we inspected
We received concerns in relation to the management of medicines and risk management. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. As no areas of concern were identified in the other key questions, we did not inspect them.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
The overall rating for the service has not been changed.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe section of this full report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.