We carried out a review of the data available to us about Penmar Supported Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Penmar Supported Living, you can give feedback on this service.
Penmar Care Ltd is a supported living service providing personal care and support to older and younger adults with mental health support needs. There were two people receiving the regulated activity of personal care at the time of the inspection.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
One person using the service told us they received the support they required, and one relative told us they felt their family member received safe care. Staff spoken with said people using the service were kept safe and were treated with dignity and respect.
People received support from a regular staff team and staff members were recruited safely. Where risks to people had been identified, detailed assessments were in place. People received their medicines safely when they needed them.
The provider had systems in place to monitor, assess and improve the quality and safety of the service being provided.
People's needs were assessed, and detailed care plans put in place to support them safely and effectively. Staff were receiving appropriate training to assist them in their role. There were enough staff to support people's needs and to help them access healthcare support as required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to monitor, assess and improve the quality and safety of the service being provided however we found that the registered manager was not in day to day charge of the service. They were not present during this inspection and told us by telephone of plans to recruit and register a new manager for the service.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
• Model of care and setting maximises people’s choice, control and independence.
Right care:
• Care is person-centred and promotes people’s dignity, privacy and human rights.
Right culture:
• Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in September 2019 and this is the first inspection.
Why we inspected
This inspection was carried out due to the length of time the provider had been registered with CQC without receiving a formal rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.