You are here

Altogether Care LLP- Blandford Care at Home Good Also known as Care at Home

Inspection Summary


Overall summary & rating

Good

Updated 13 August 2021

About the service

Altogether Care LLP- Blandford Care at Home is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection, 61 people were receiving the regulated activity of personal care from the service.

People’s experience of using this service and what we found

We received positive feedback from people, relatives and healthcare professionals regarding the service and were provided with many examples that demonstrated people were receiving high quality, effective and responsive care from a service that was well-led.

Staff received induction and on-going training and support that enabled them to carry out their roles effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People had access to healthcare services and were involved in decisions about their care and wellbeing. Working partnerships with other agencies and health professionals had been formed which enabled effective outcomes for people.

People were encouraged and supported to eat and drink well. People told us they felt listened to and their views were respected when planning and agreeing what care and support they needed.

People told us they received their care from a team of staff who knew them, and their care needs well. People and relatives told us staff were kind and caring and went above and beyond to ensure they were happy and well cared for.

Care plans were person centred and detailed created with people and updated to ensure they remained current. People and relatives knew how to raise any concerns and told us the service was proactive at resolving any concerns and worked well as a team to improve the service.

There was a system of ongoing monitoring through audits and spot checks to review the quality of the service provided.

There was an open, transparent supportive culture that empowered staff and people who use the service to put forward their ideas for improvement that enabled people to receive quality, individualised care that impacted positively on their lives.

People, relatives, health and social care professionals. and staff consistently spoke of the effective and clear communication they had with the service.

The policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 12 November 2019 and this is the first inspection to rate the service.

Why we inspected

This was a planned inspection to provide a rating for a recently registered service. The ratings from the previous inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 August 2021

Effective

Good

Updated 13 August 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 August 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 August 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 August 2021

The service was well-led.

Details are in our well-Led findings below.