GPS Care Services

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us that staff were kind and caring, and they usually received support from regular members of staff who knew them well.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The information contained within people’s plans of care was person centred, and plans were updated regularly to ensure they reflected people’s changing needs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People and their relatives could access their electronic care plans and could add information onto them. Records showed that managers at the service were in the process of raising awareness of this feature so more people could engage directly with their plans of care. Care plans included details about tasks the person could do and wanted to continue doing for themselves. People told us care staff respected and followed their wishes.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff understood what do in the event of a person’s needs changing suddenly, and people’s plans of care contained information about how to mitigate risks that could be predicted. Staff told us they would contact their managers in the first instance should they have any concerns who would facilitate appropriate referrals.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported by their managers. A staff member told us, “Managers are supportive, they give us good advice about what we need to do.”