GPS Care Services

Updated 30 May 2025

Date of Assessment: 5 June to 17 June 2025. GPS Care Services is a domiciliary care agency providing personal care to people living in their own homes. At the time of the assessment 9 people were receiving personal care. The service provides support to younger adults and older people, some of whom were living with dementia. This assessment took place due to the length of time since the last inspection, and to follow up on previous inspection findings. We rated this service under our previous methodology in July 2022 where it was inspected and rated as requires improvement overall. At this assessment we reviewed all 5 key questions and rated the provider good overall. The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation. People were supported by caring staff who knew them well and followed their wishes. Managers at the service undertook regular monitoring of the care provided to ensure ongoing quality, this included spot checks and monitoring their online systems. Staff received training to enable them to deliver care that was safe and in line with current best practice. Staff told us they felt supported by the management team at the service. Managers at the service worked well with health and social care services in the local area.

Updated 30 May 2025

All people we spoke to were positive about the care they received. People told us they felt safe with the care they received, and that staff listened to their wishes and respected their choices. A person told us, “They [staff] are very good and do what I ask.” People told us they got along well with their regular care staff, however when there was a change in the staff team, they would have to build up these relationships again. Records showed that most of the time, people received continuity of care from a regular staff team. Electronic call monitoring data showed that most calls, 88%, took place within 15 minutes of the planned start time. People told us that when they made a request to the service this was followed. For example where either male or female carers were requested as a preference, the service accommodated this. People told us they knew how to contact the management team and felt confident that any concerns they had would be dealt with. A person told us, “I have a number [for the manager] and whenever I ask something they try and do what I want.”