North Haven Care and Support Ltd

People’s experience of using this service and what we found

People told us they received safe care. They also told us staff were rarely late and no calls had been missed. People received their medicines as prescribed. We did find one issue where people's allergies although included in their care plan, had not been included on their medication record. We spoke to the registered manager who took immediate action to rectify this. We have made a recommendation regarding the recording of people's allergies.

Staff had the appropriate skills, experience and training to care for people safely. Prior to any care packages commencing, detailed assessments were completed to ensure the service could meet the people’s need. People were supported to maintain a good diet. Staff worked with other agencies to ensure people had access to services to support their health, including their GP, district nurses and occupational therapists.

People and their relatives were very complimentary regarding the level of care and compassion staff demonstrated for people. Staff cared for people in the way people wished to be cared for. People's needs were reviewed when a change in support was identified. Any complaints received were actioned and where necessary, changes made.

The service was well-led. All professional feedback was very positive about how the service was run and the vast majority of feedback from, people, staff and relatives was also positive regarding the management of the service. The registered manager completed a number of quality checks to make sure people received good care. The provider is currently in the process of employing additional office staff to further improve the quality and running of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 September 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based upon the provider's initial registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.