Care Connexions UK Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs were assessed, and their care plans provided guidance for staff on how these needs should be met. Regular reviews took place, and people’s care plans and risk assessments were updated when there were changes in their needs and preferences. A staff member told us, “We are told straight away if there are any changes to how we support anyone.”

People knew what was in their care plans. These included information about people’s personal preferences with guidance for staff on how to provide care and support that addressed these. A person told us they had been involved in developing and agreeing their plan. Another person said, “They discuss my plan with me, and I know if it changes.”

Clear processes were in place to ensure staff received appropriate information about people in a timely manner. The service engaged with other professionals involved in people’s care and support. Where people’s needs had changed, other professionals, such as social workers and mental health teams had been involved in discussing and facilitating appropriate support. People confirmed they had met with service staff and other professionals.

Staff were vigilant about observing changes in people’s physical and mental health. People’s care records showed concerns were documented and appropriate action taken where required, including accessing health professionals. The records also showed staff had discussed other aspects of health with people, such as diet, exercise and other lifestyle issues. This was confirmed by the people we spoke with.

Care plans contained information about people’s expected outcomes. These were used to monitor and review care. The registered manager told us people had meetings with their key workers to discuss progress. The notes of these meetings were recorded in people’s daily care records. We discussed the benefits of recording key work sessions on a separate form to enable easier measurement of people’s progress. The registered manager told us they would ensure this was done.

People’s care plans included assessments of their capacity to consent. People understood their rights to consent to and refuse support. Where people were unable to give informed consent, the provider had applied for Deprivation of Liberty Safeguards (DoLS) authorisation via their social worker to the Court of Protection is the authorising body under the Mental Capacity Act (2005) for people living in supported living services.