Archived: MIlton Village

Mayfair Home Care Limited provides personal care services for people living in their own flats within an extra care housing scheme at Milton Village. The scheme operates over three separate, purpose-built buildings Osprey, Brent and Crane Court that are within walking distance of each other. Each building has three floors with lift and stair access. There are some communal lounge areas within each building and a hairdressing salon in Brent building.

People’s experience of using this service and what we found

People told us they felt safe. Staff understood their responsibilities about keeping people safe. Risks were identified and managed well. Incidents and accidents were monitored to inform practice and make improvements to the service. Staff had completed training in how to prevent the spread of infection whilst working in people's homes. Staff had completed training in medicines and their competence to administer medicines was checked regularly. Medicine administration records had been completed accurately.

The registered manager led by example and empowered their staff to provide high quality care and support.

Good staff performance was rewarded. Quality assurance processes helped the provider and the registered manager to identify and act on areas which could pose a risk to people's safety. The registered manager had a good knowledge of the regulatory requirement to report concerns to the CQC. People, relatives and staff praised the approach of the registered manager, whom they found to be supportive and approachable.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service provided people with personalised care that met their needs and took account of their wishes.

The registered manager developed people's care plans with them. If people requested changes to their planned care the registered manager tried to agree to the requested change. People knew how they could complain about the service. The registered manager had links with specialist services she could contact to support people as they reached the end of their lives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 9 May 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.