We carried out a review of the data available to us about Connect and Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Connect and Care, you can give feedback on this service.
Connect and Care is a domiciliary care service providing personal care to people in their own homes in the Salisbury area. At the time of the inspection, four people were receiving a service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe using the service. Staff had been fully trained to identify and act upon any safeguarding concern.
People's risks had been identified and there was guidance for staff that demonstrated how to reduce risk and keep people safe.
People received their medicines safely; staff were trained in medicines management and administration.
People were supported by a regular staff team. There were enough staff to meet people's needs and they had been recruited safely.
People's care and support plans were individualised and included life histories, their preferences and abilities.
People's dignity and privacy were promoted and maintained.
People told us how kind and caring the staff were and the service was well managed. Staff felt confident and were well supported.
People and their relatives knew how to raise concerns if required and were very satisfied with the care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20/09/2019 and this is the first comprehensive inspection.
Why we inspected
This was a planned inspection based on our inspection schedule.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
We found the following examples of good practice.
Staff had completed regular testing. Staff were aware that they should isolate if they were symptomatic or if a family member was symptomatic or had tested positive. All six members of staff had contracted COVID-19. They followed the correct procedure of isolation and all reported they were well following the inspection.
All staff had received training in infection, prevention and control practices. As part of their training, staff viewed a video by Public Health England showing how to don (put on) and doff (take off) personal protective equipment (PPE) correctly and safely. Staff received up-dates and refreshers during team meetings which were held virtually and not face to face.
The provider had carried out spot checks in people’s homes to check staff were wearing the correct PPE and the correct procedures were being carried out. Random spot checks would be increased following the inspection, due to our concerns about staff compliance. The provider had a good supply of PPE.
The provider had an up to date policy and procedure for PPE, COVID-19 and infection control.
The provider confirmed that a person was COVID-19 negative before they returned home from hospital and before a new package of care was started. Risk assessments for some people and staff required a review and these were completed following the inspection.
Staff were encouraged to promote safe social distancing measures and the use of PPE within people’s homes for family and other visitors. A supply of PPE was left in people’s homes for visitors.
Environmental risk assessments for people’s homes include extra cleaning of high touch areas and the safe disposal of PPE and personal waste.
Rating at the last inspection
This was the services first inspection.
Why we inspected
We undertook this targeted inspection to follow up on specific concerns which we had received about the service. The inspection was prompted in part due to concerns received about infection, prevention and control practices. A decision was made for us to inspect and examine those risks.
CQC have introduced targeted inspections to follow up on a Warning Notice or other specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe section of this full report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.