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Inspection Summary


Overall summary & rating

Updated 4 June 2015

We carried out a comprehensive inspection of Stanstead Dental on the 6th May 2015. The practice offers both NHS and private treatments. The staff structure of the practice consists of a principal dentist, a dental nurse, a receptionist and a trainee dental nurse. There is also currently a locum dentist working in the service.

We spoke with four patients who used the service on the day of our inspection and reviewed 20 CQC comment cards that had been completed by patients prior to the inspection. The patients we spoke with were complimentary about the service. They told us they found the staff to be friendly and informative. They felt they were treated with respect. The comments on the CQC comment cards were also very complimentary about the staff and the service provided.

During the inspection we spoke with four members of staff, including the principal dentist.

To assess the quality of care provided by the practice, we looked at practice policies and protocols and other records. Our key findings were as follows:

  • There were appropriate infection control procedures in place to minimise the risk and spread of infection
  • There was appropriate equipment available for staff to undertake their duties and the equipment was well maintained.
  • Patient’s needs were assessed and care was planned and delivered in line with current best practice guidance for example from the National Institute for Health and Care Excellence.
  • Patients told us they were treated with dignity and respect and involved in treatment planning.
  • The practice had procedures in place to take into account any comments, concerns or complaints.
  • The principal dentist had a clear vision for the practice. Staff told us they felt well supported and comfortable to raise concerns or make suggestions. There were appropriate governance arrangements in place.

We found that this practice was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.

Inspection areas

Safe

No action required

Updated 4 June 2015

We found that the practice was providing safe care in accordance with the relevant regulations.

There were systems in place to help ensure the safety of staff and patients. These included policies for safeguarding children and adults from abuse, maintaining the required standards of infection prevention control and maintenance of equipment used at the practice. The practice assessed risks to patients and managed these well. We found that staff were trained and there was appropriate equipment to respond to medical emergencies. In the event of an incident or accident occurring, the practice documented, investigated and learnt from it. The practice followed procedures for the safe recruitment of staff, this included carrying out DBS checks, and obtaining two references.

Effective

No action required

Updated 4 June 2015

We found that the practice was providing effective care in accordance with the relevant regulations.

The practice followed guidance issued by National Institute for Health and Care Excellence (NICE) for example, in regards to prescribing antibiotics and dental recall intervals. Patients were given appropriate information to support them to make decisions about the treatment they received. The practice kept detailed dental care records of treatments carried out and monitored any changes in the patient’s medical and oral health.

Staff were supported by the practice in continuing their professional development (CPD) and were meeting the requirements of their professional registration. Records showed patients were given health promotion advice appropriate to their individual oral health needs such as smoking cessation and dietary advice.

Caring

No action required

Updated 4 June 2015

We found that this practice was providing caring services in accordance with the relevant regulations.

The patients we spoke with told us they were treated with dignity and respect. They told us that staff were kind, informative and attentive to their needs. The CQC comment cards were very positive about the service provided by the practice. We observed that staff treated patients with kindness and respect and were aware of the importance of confidentiality.

Responsive

No action required

Updated 4 June 2015

We found that this practice was providing responsive care in accordance with the relevant regulations.

Patients had good access to appointments at the practice and emergency appointments were available on the same day. There was sufficient well maintained equipment, to meet the dental needs of their patient population. There was a complaints policy clearly publicised in the reception area. We saw that the practice responded to complaints in line with the complaints policy.

Well-led

No action required

Updated 4 June 2015

We found that this practice was providing well-led care in accordance with the relevant regulations.

The principal dentist had a clear vision for the practice that was shared with the staff. Staff felt supported by the principal dentist and there were regular meetings where staff were given the opportunity to give their views of the service. There were good governance arrangements and an effective management structure. Appropriate policies and procedures were in place, and there was effective monitoring of various aspects of care delivery.