Aland Healthcare Agency

Aland Healthcare Agency is a domiciliary care service and is registered to provider personal care to people living in their own homes. At the time of the inspection two people were using the service and they were both receiving personal care.

People’s experience of using this service and what we found

People were supported with their personal care needs and other support they needed in a respectful and individual way.

Staff received safeguarding training and understood how to protect people from the risk of abuse and neglect.

Systems were in place to promote people’s safety and mitigate any identified risks. This included safe support with medicine administration and effective measures to protect people from the risk of infection.

People had formed good relationships with care staff, who they described as “kind” and “excellent”. Staff were safely recruited, and they received appropriate training and supervision to carry out their roles and responsibilities.

People were supported to receive food and drink of their choice. Staff were provided with guidance about people's healthcare needs to enable them to promptly identify if people were unwell and needed external healthcare support.

Staff were aware of people's rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People were encouraged to participate in the planning and reviewing of their care plans, wherever possible. Care plans were written in a style that clearly reflected how the registered manager had consulted with people about their needs, interests and expectations.

People knew how to make a complaint and were confident the registered manager would act professionally and politely to resolve any concerns.

The service was well-managed. People and staff were asked for their views about how to improve the service. The registered manager had frequent contact with both people and regularly checked their care and support was being delivered in line with their agreed care plans.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with CQC on 4 March 2020 and this is the first inspection.

Why we inspected

This was a planned inspection following registration.