• Services in your home
  • Homecare service

Manuella Care

Overall: Good read more about inspection ratings

Suite 4 Office 5 Galley House, Moon Lane, Barnet, EN5 5YL (020) 3514 0996

Provided and run by:
Manuella Care Limited

Latest inspection summary

On this page

Background to this inspection

Updated 4 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector and one Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. This includes people with physical disabilities and dementia care needs. The service provides personal care for people in short visits and 24-hour care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 23 July and ended on 24 July 2019. We visited the office location on 23 July 2019.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

People receiving care and support could not speak with us on the phone, so we spoke with seven relatives about their experience of the care provided. We spoke with four members of staff including the registered manager, the care co-ordinator and two care staff.

We reviewed a range of records. This included three people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at the information and evidence we had gathered during the inspection which included training data and audit records.

Overall inspection

Good

Updated 4 September 2019

About the service

Manuella Care is a domiciliary care agency providing personal care and support to nine people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Relatives we spoke with told us they felt their loved ones were safe and staff treated them in a caring and respectful manner. Staff were compassionate and kind and the care provided met their expectations.

Relatives told us their family members received care from staff who knew their needs well and arrived on time.

People were supported by a small but stable staff team who had the skills and knowledge to meet their needs. Staff spoke passionately about the people they supported and were committed to providing a responsive and caring service in line with people's wishes.

Risks to people's health and wellbeing had been assessed and this included risk of falling and pressure sores. There was guidance for staff on how to minimise risks to people.

People were supported to access appropriate healthcare where necessary to maintain their health and wellbeing. Where needed, people received their medication as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff recruitment checks were robust and ensured staff were suitable to work with people in a care setting. Staff induction, on-going training and support enabled them to carry out their roles effectively.

People knew how to make a complaint and felt confident they would be listened to if they needed to raise any concerns.

Governance systems and oversight of the service were robust. Issues were identified, and actions taken to address any shortfalls.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us in June 2013 and this is the first inspection. The service was not supporting anyone with personal care previously, hence why we did not inspect sooner.

Why we inspected

This was the service first planned inspection since it was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.