We carried out a review of the data available to us about Clarity homecare Milton Keynes on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clarity homecare Milton Keynes, you can give feedback on this service.
Clarity homecare Milton Keynes is a domiciliary care service. The service provides care and support to people living in their own homes. This service also provides care and support to autistic people and people with a learning disability. At the time of the inspection there were 16 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also considered any wider social care provided.
People’s experience of using this service and what we found
People’s safety was promoted. People felt safe with the staff and were happy with the care and support they provided which met their needs. Potential risks to people’s safety had been assessed, managed and was regularly reviewed. People supported people with their medicines safely. People’s dietary needs were met. People had access to health care services when needed and partnership working enabled effective outcomes for people.
Staff recruitment processes were followed. System were in place to ensures staff were fully trained in their role to meet people’s needs and protect them from avoidable harm. Staff had completed safeguarding training and recognised the signs of abuse and knew how to report concerns of potential abuse or poor practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by reliable, kind and caring staff who they trusted. People received care and support from a small group of staff, which provided consistency.
People received person centred care. Individual decisions made about how they wished to be cared for were reflected in their care plans. Staff promoted people’s independence and respected their rights, privacy and dignity. Staff knew people well and respected their lifestyle and diverse culture.
The service was able to demonstrate how they were meeting the principles of ‘Right support, right care, right culture’. The manager and care staff promoted a positive culture and providing the right support tailored to each person. People had experienced significant change to their usual routines during the pandemic and could not pursue many of the activities they usually enjoyed. Care staff were responsive and provided alternative activities which promoted people’s social wellbeing. People and their relatives were actively involved in the development of their care plan and the care staff to support them, promoting their choices, rights and independence even during this pandemic when normal routines were disrupted.
The service did not have a manager registered with Care Quality Commission (CQC) although the manager had begun the process.
Everyone we spoke with told us the manager and provider were approachable and they were confident concerns would be addressed. The provider had systems in place to monitor and improve the quality and safety of the service provided. People’s views about the service were sought individually and through surveys.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 9 September 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.