Updated
16 October 2026
ERS Medical Midlands (the service) became part of the ERS Transition - Trading as EMED Group Limited, which was formed in February 2023. ERS Medical provides a non-emergency patient transport service contract to Nottinghamshire and Bassetlaw patients. The service is registered to provide transport services, triage and medical advice provided remotely, and treatment of disease, disorder or injury.
The service operated from three transport bases, comprising a main base at Ashville and two satellite bases at Mansfield and Carlton Forest. The service employed approximately 165 staff and operated 69 vehicles. Of these, 66 could carry seated or stretcher patients and 3 were wheelchair-accessible vehicles. Between July 2025 and July 2026, the service completed an average of 10,215 journeys each month, excluding cancellations. The registered manager has been in post since August 2024.
We inspected the patient transport service on 8 and 10 July 2026. The service's overall rating remained good.
Patient transport services
Updated
10 February 2026
ERS Medical provided a non-emergency patient transport service to patients living in Nottinghamshire and Bassetlaw. ERS Medical provided a non-emergency patient transport service to patients living in Nottinghamshire and Bassetlaw. The service transported patients whose medical or mobility needs meant they could not travel safely by other means but who did not require an emergency ambulance response. The service was delivered by patient booking and control centre staff, dispatchers, drivers, patient transport care assistants, operational managers and support staff, using a fleet of patient transport vehicles that could carry seated, wheelchair-accessible or stretcher patients according to their assessed needs.
During the assessment, we spoke with 17 staff, including senior leaders, managers, control centre staff, drivers and patient transport care assistants. We spoke with 10 patients, reviewed 3 patient records and inspected 6 vehicles across the service's bases.
We assessed the patient transport service on 8 July 2026 and 10 July 2026. The service's overall rating remained good.
Overall, the service provided good quality non-emergency patient transport services. Patients were treated with kindness, dignity and respect, and staff demonstrated a caring and compassionate approach. Leaders maintained effective oversight of quality and performance, and staff understood how to identify, report and learn from incidents. The service worked collaboratively with healthcare partners to support patient care and service delivery. However, improvements were needed to ensure patients received timely transport and consistent communication regarding changes to their transport arrangements, and to strengthen how people's feedback and complaints were used to improve the service.