12 July 2023
During a routine inspection
Poppy Respite is a residential home providing accommodation and personal care for up to 4 people. Respite care allows those with caring duties to take a break, while the person you care for is looked after by someone else. The service provides support to people with a range of health conditions, including people with a diagnosis of dementia, a learning disability or autistic spectrum disorder. At the time of our inspection there was 1 person using the service.
Poppy Respite is attached to a larger resource centre, with a community café and additional day care facilities. These can be accessed by people living at Poppy Respite. This inspection only relates to the provider's provision of residential respite care. CQC only inspects where people receive a regulated activity such as residential or personal care.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right support: The model of care and the accommodation maximised people's choice, control and independence. The environment was clean, well-maintained and rooms were decorated and furnished to a high standard. People had their own bedrooms and bathrooms and were encouraged to do things for themselves, supported by staff who promoted their independence. People were encouraged to bring in their own belongings to personalise their own space. People were supported by staff that worked hard to get to know them and understood their needs. Staff recognised and responded promptly to any changes in the needs of people who use the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right care: People received effective personal care and support from regular staff who were well-trained and supervised. People received support that was individualised to their personal preferences and needs. People's rights to make their own decisions, where possible, were protected and staff promoted this. Systems in place made sure that risks relating to the health, safety and welfare of people, staff and others were assessed, monitored and reduced when needed. Staff received training in safeguarding adults. They understood their responsibilities to raise concerns and report incidents and were supported to do so.
Right culture: There was a positive, person-centred culture amongst the staff team. The registered manager, senior management and staff members worked in partnership with people and their relatives. Systems had been implemented to enable the provider to assess, monitor and improve the quality of the services provided and the provider was focused on developing these further. People benefitted from staying at a service that had an open and friendly culture. People enjoyed staying at the service and feedback we received confirmed people enjoyed their respite stays.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 November 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Poppy Respite on our website at www.cqc.org.uk.