We carried out a review of the data available to us about Ridgeway Rise on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ridgeway Rise, you can give feedback on this service.
Ridgeway Rise is a residential care home providing personal and nursing care to 34 people aged 65 and over at the time of the inspection.
The service accommodates up to 73 people in one purpose-built building. The service is arranged into six units over three floors.
People’s experience of using this service and what we found
There was a welcoming environment. We saw many positive interactions between staff, people and their relatives. We received positive feedback about the improvements in the service and people told us staff were kind and caring.
People enjoyed living at Ridgeway Rise and felt safe. Medicines were managed safely by suitably trained staff. There were effective systems in place to protect people from harm and staff understood their responsibilities to report any concerns. There were sufficient staff to respond promptly to people’s requests for support, however people felt staff did not always have time to sit and speak with them. Recruitment processes enabled the provider to make safer recruitment decisions.
Staff felt supported and received training to ensure they had the skills and knowledge to meet people’s needs. People enjoyed the food and their dietary needs were met. People were supported to access health and social care professionals if required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were a range of activities available to people and the provider had increased the activity staff to improve this. Care plans contained information that enabled staff to meet people’s needs and value people as individuals. People and relatives were confident to raise concerns. All complaints were dealt with in line with the provider’s policy.
The management team and provider promoted an open culture that valued everyone. Staff felt valued and were positive about the improvements that had been made at the service. There were effective systems in place to monitor and improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was requires improvement (published 2 July 2019). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.