Phoenix provides personal care to people living in their own houses and flats in the community. Phoenix were providing a service to 18 people at the time of our inspection. The service supports adults living with a learning disability and autism. Some people had complex behaviour needs.
People’s experience of using this service:
The service reflected the principles and values of Registering the Right Support. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways:
• People’s independence was respected and promoted.
• People's support focused on them having opportunities to be part of their community, meet others and maintain existing relationships.
• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
• People received a consistent level of care from a team of regular care workers. There were enough staff employed to meet people's needs.
• Staff understood how to communicate with people effectively to ascertain and respect their wishes.
• Care plans provided staff with information about people’s preferences and ways in which staff could support people emotionally and with the activities they enjoyed.
• Safe recruitment practices were followed to protect people from unsuitable staff.
• People were protected from abuse and harassment
• People received appropriate support to take their medicines safely as and when required.
• The provider arranged training for staff that met the needs of people using the service. Staff competency was assessed which helped to ensure they were safe to work with people.
• The provider had ensured there was effective oversight and governance of the service. The registered manager worked alongside the trustees and chief executive of the service to ensure that any issues were managed and priorities in relation to the quality of support were identified and acted upon promptly.
The service met the characteristics of Good in all areas. Further information is in the full report.
Rating at last inspection: We last inspected Phoenix on 6 February 2018. At the last inspection the service was rated Requires Improvement (this report was published on 13 March 2018).
The overall rating for the service has improved from Requires Improvement to Good.
Why we inspected: We inspected this service as part of our ongoing Adult Social Care inspection programme. This was a planned inspection based on the previous Requires Improvement rating. We followed up on progress against agreed action plans, to address breaches in regulation found at our previous inspection. Previous CQC ratings and the time since the last inspection were also taken into consideration.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is at the CQC website at www.cqc.org.uk