We carried out a review of the data available to us about Deafblind UK on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Deafblind UK, you can give feedback on this service.
Deafblind UK is a supported living care service. Care is provided to adults in their own flats. At the time of our inspection there were six people receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We have made a recommendation to talk with people about their end of life wishes.
The provider had policies and procedures to ensure people were kept safe. The registered manager understood safeguarding and the importance of reporting any concerns.
Quality assurance audits were completed. Where issues were identified these were reviewed and action plans completed to ensure improvements were made. The provider had systems in place to respond to complaints and the registered manager ensured people felt they could raise any concerns.
People told us they felt safe and were happy with the care and support they received. People’s care and support plans contained clear guidance for staff. Care plans included appropriate risk assessments that were reviewed regularly and when required.
People had established good relationships with staff and were involved with discussions about the care and support they wanted. People’s cultural needs were respected, and staff communicated in many forms that included easy read, sign language and braille.
Staff received appropriate training that included areas such as infection control and sign language. Staff felt supported by the registered manager and understood their roles and responsibilities.
Why we inspected
This service was registered with us on 27/09/2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.