We carried out a review of the data available to us about MaK Healthcare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about MaK Healthcare, you can give feedback on this service.
MaK Healthcare is a small domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with task related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection was providing care to 14 people who were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
People were well cared for and with respect. People who used the service and their relatives described staff as lovely, kind, competent and caring. They described staff going out of their way to meet people’s needs.
Staff understood how to protect people from harm or discrimination. There were sufficient numbers of staff deployed to meet people’s needs and ensure their safety. Risks to people were assessed and their safety monitored and managed. Safe recruitment practices were followed to make sure the right staff were employed. Infection prevention and control practices were followed to minimise the spread of infection, including those related to COVID-19.
People’s needs and choices were assessed to make sure the service was right for them. Staff knew people well and provided them with the care and support they needed in a way they preferred. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received the training, supervision and support they needed and were very complimentary about the way the service was managed and how good the communication and involvement was from the registered manager.
People were involved in decisions about their care and support with a clear focus on supporting people to maintain and develop their independence. People and their relatives were regularly asked for feedback and their views and any suggestions were listened to.
We have made a recommendation about ensuring all relevant events have been notified to CQC.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 September 2019 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service including when the service registered with CQC.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.