Sheil Road Dental Practice

We carried out this announced comprehensive inspection on 24 May 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

• The dental clinic appeared clean and well-maintained.
• The practice had infection control procedures which reflected published guidance.
• Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
• The practice had systems to manage risks for patients, staff, equipment and the premises.
• Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
• The practice had staff recruitment procedures which reflected current legislation.
• Clinical staff provided patients’ care and treatment in line with current guidelines.
• Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
• Staff provided preventive care and supported patients to ensure better oral health.
• The appointment system worked efficiently to respond to patients’ needs.
• The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
• There was effective leadership and a culture of continuous improvement.
• Staff felt involved, supported and worked as a team.
• Staff and patients were asked for feedback about the services provided.
• Complaints were dealt with positively and efficiently.
• The practice had information governance arrangements.

Background

The provider is part of a corporate group, Rodericks Dental Limited and has approximately 114 practices. This report is about Sheil Road Dental Practice.

Sheil Road Dental Practice is in Liverpool and provides NHS and some private dental care and treatment for adults and children.

Access to the practice is via steep stone steps at the front of the building and is therefore not accessible to wheelchair users. Patients who cannot access the practice due to limited mobility, can be referred to a sister practice nearby. Car parking spaces are available in the residential area around the practice. The practice has made reasonable adjustments to support patients with access requirements, for example through wider, easy access doors on the ground floor for those patients who use walking aids, for example, a walking frame.

The dental team includes 2 associate dentists, 1 dentist that delivers dental care in people’s homes (domiciliary dentist), 1 dental hygiene therapist, 1 dental hygienist, 6 qualified dental nurses, 4 trainee dental nurses, 1 practice manager and 1 deputy manager and 4 receptionists. The practice has 7 treatment rooms.

During the inspection we spoke with 1 dentist, 2 dental nurses, a receptionist and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open: 8.45am to 5.15pm Monday to Friday and from 9am to 1pm on Saturday.