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Inspection Summary


Overall summary & rating

Good

Updated 11 May 2017

The inspection took place on the 18 April 2017 and was announced. Forty eight hours’ notice of the inspection was given to ensure that the people we needed to speak to were available.

Yourlife Management Services Limited provides personal care services to older people in their own homes who live at Corbett Court. People live in an assisted living development within privately owned, self-contained apartments. There was a restaurant on site that was managed by another organisation for people if they chose not to prepare their own meals. On the day of our inspection nine people received personal care from Yourlife Management Services Limited.

People remained protected from the risk of abuse because staff understood how to identify and report it. Staff had a firm understanding of how to keep people safe and there were appropriate arrangements in place to manage risks. One person told us “Yes, I definitely feel safe here”. There were enough staff employed to care for people safely and the provider’s procedures remained in place to ensure that staff were suitable to work with people.

People remained supported to receive their medicines safely. The provider had arrangements in place for the safe ordering, administration, storage and disposal of medicines. People were supported to get their medicine safely when they needed it. People were supported to maintain good health and had access to health care services.

Staff told us they had continued to receive training and updates and were confident to meet people’s needs. Staff were happy with the level of support they received and told us that communication from the registered manager was good. One member of staff said “We have regular supervision’s and observations done by the manager”. Staff had a good understanding of the responsibilities with regard to the Mental Capacity Act 2005 (MCA).

People remained supported at mealtimes to access food and drink of their choice. Much of the food preparation at mealtimes had been completed by the onsite restaurant or by people themselves and staff ensured meals were accessible to people.

People remained encouraged to express their views and had completed surveys. Feedback received showed people were satisfied overall, and felt staff were friendly and helpful. People also said they felt listened to and any concerns or issues they raised were addressed. One person told us “If I had a concern I would start with the manager and I would get a response”.

People’s individual needs were assessed and care plans were developed to identify what care and support they required. People were consulted about their care to ensure wishes and preferences were met. Staff worked with other healthcare professionals to obtain specialist advice about people’s care and treatment when required.

People and relatives felt staff were kind and caring. Staff spoke warmly about the people they supported and provided care for. Staff were able to detail people's needs and how they gave assurance when providing care. One member of staff told us “I will always ring the doorbell and tell them who I am. Making sure they are ok and be patient and understanding of their needs”.

People, staff and relatives found the registered manager approachable and professional. One person told us The manager is very pleasant. It is well managed and they make sure you get your care”. The atmosphere of the service was professional and friendly and the registered manager demonstrated a caring attitude towards the people and staff. One member of staff told us “I feel I can talk to my manager about everything. I like coming to work”.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 11 May 2017

The service remains Good.

Effective

Good

Updated 11 May 2017

The service remains Good.

Caring

Good

Updated 11 May 2017

The service remains Good.

Responsive

Good

Updated 11 May 2017

The service remains Good.

Well-led

Good

Updated 11 May 2017

The service remains Good.