We carried out a review of the data available to us about Norwood Grange Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Norwood Grange Care Home, you can give feedback on this service.
Norwood Grange Care Home is purpose built to provide accommodation and care for up to 35 people. The home provides care for people living with dementia and mental health needs. At the time of the inspection 25 people were using the service.
People’s experience of using this service and what we found
Staff ensured people’s needs were met in a timely and safe way. People told us they felt safe living at the home. Staff were aware of the safeguarding protocols and knew what action to take to keep people safe. Risks to people were identified and detailed assessments were in place, to ensure risks were managed safely.
We have made a recommendation about the registered provider making some improvements to the retention of staff photographic Identity checks. The registered manager confirmed they would take immediate action to make these improvements.
Medication systems were in place and followed by staff to ensure people received their medicines as prescribed. Staff were trained and assessed as competent in administering medicines.
The premises were clean and there was good infection control practice in place.
Staff interacted well with people and they provided care which was person-centred and individualised. Staff had received training to ensure they had the knowledge they required to carry out their role effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to health care professionals. Staff worked with other professionals to ensure people's needs were met.
People told us staff were kind and caring. We saw people looked well cared for. Relatives were positive about the care and support provided. Staff understood people’s needs and told us how they respected people’s dignity.
People felt they could speak with staff and the management team if they had any concerns.
There was an effective quality monitoring system in place which identified improvements and addressed them in a timely way.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for the service under the previous provider was good, published on 19 April 2019.
Why we inspected
This was a planned inspection based on the date of registration of the new provider.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Norwood Grange Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
The service was accessing the government testing scheme which had assisted them to identify an outbreak quickly. The service was working with the local authority IPC team and other health professionals in managing the outbreak. As many people were isolating in their rooms at the time of our visit, staff carried out regular wellbeing checks on people, providing an opportunity for them to discuss how they were feeling and to offer support.
Cleaning schedules had expanded to address more at-risk areas of the building. For example, high contact areas such as door handles and light switches were regularly cleaned throughout the day. Staff were trained on how to keep people safe from the risk of infection and use PPE correctly. Through observation and discussions with staff, it was clear training was well embedded.
The service had good engagement practices with people who lived at the home and family. They kept everyone up to date with guidance nationally as well as involving them in changes happening at the home. The service had begun utilising technology to encourage people to stay in contact with family and friends.
Further information is in the detailed findings below.