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This care home is run by two companies: Willowbrook Healthcare Limited and WT UK OPCO 1 Limited . These two companies have a dual registration and are jointly responsible for the services at the home.

Inspection Summary

Overall summary & rating


Updated 9 January 2020

About the service

Bourn View is a residential care home providing personal and nursing care to 64 people aged 65 and over at the time of the inspection. The service can support up to 80 people across four separate units Althorpe, Balmoral, Chatsworth and Danesfield. Each of which has separate adapted facilities. Both of the upstairs wings specialise in memory care.

People’s experience of using this service and what we found

Systems and processes for safeguarding and whistleblowing were in place and understood by staff. People had risk assessments in place and told us they felt safe in the service. We found sufficient staff on duty to meet the needs and preferences of people. Peoples medicines were safely managed, and they received their prescribed medicines timely and supportively.

Staff gained the skills and knowledge necessary to meet peoples care and nutritional needs. People were supported to access healthcare as needed through positive links the registered manager had established with external professionals.

We found the registered manager and staff to be caring and ensure a person-centred approach to the people living in the service. Peoples views were sought with equality, privacy and dignity being promoted.

People had the choice of an extensive and varied range of activities to ensure they were never isolated, and their wellbeing was promoted through links with the community and family involvement.

The service was led by a visible registered manager who developed the staff team to meet the needs of people and provide a good level of care through robust quality assurance and audit programs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Requires Improvement (published 11 December 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 January 2020

The service was safe.

Details are in our safe findings below.



Updated 9 January 2020

The service was effective.

Details are in our effective findings below.



Updated 9 January 2020

The service was caring.

Details are in our caring findings below.



Updated 9 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 9 January 2020

The service was well-led.

Details are in our well-Led findings below.