We carried out a review of the data available to us about Official Care Newcastle on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Official Care Newcastle, you can give feedback on this service.
Official Care Newcastle is a domiciliary care agency providing personal care to three people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were treated with kindness and compassion and staff knew their preferences. People and their relatives were involved in decisions about their care. Dignity and respect was maintained at all times.
People confirmed they felt safe with the care staff. The provider had policies and procedures for dealing with safeguarding and whistle blowing concerns. Staff knew how to raise concerns and told us they would do so if needed.
Staff were consistent and reliable so that people received their care on-time. New staff were recruited safely. People received their medicines safely and staff followed good infection prevention and control (IPC) practices.
Care was personalised and responsive to people’s needs. People’s concerns were listened to and acted upon in a timely manner. The service learnt from issues and took action to improve the service.
People’s needs were explored and suitable care was put in place. Staff training was appropriate and up to date. People were supported to maintain their independence and make choices about their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, relatives and staff had opportunities to provide feedback. The provider had quality assurance systems to help improve the care people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23/08/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.