We carried out a review of the data available to us about Staffordshire on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Staffordshire, you can give feedback on this service.
Staffordshire is a Domiciliary Care Agency (DCA) registered to provide personal care. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of the inspection the service supported 97 people with personal care in their own homes.
People’s experience of using this service and what we found
People told us they often had different staff attending their care calls and staff told us there were not enough staff and did not have time to travel between their calls.
Although staff were trained and inducted, they felt they would benefit from more in-depth training to support people's health related needs, such as, diabetes training.
People told us they felt safe and said staff were kind and caring. Staff knew how to protect people from abuse, and they understood people’s risks and how to support them safely. People were supported to take their medicines safely by staff who had been trained.
People were protected from the risk of infection by staff using personal protective equipment.
People told us they were involved in the development of their care plans. Care plans were personalised and recorded detailed people's preferences.
People were supported with their nutritional needs. People were supported to access other health professionals to ensure their needs were met in line with their requirements.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service operated an open and transparent culture and senior staff ensured the service strived to ensure improvements were made to the provision of the service, through feedback received and audits which were carried out.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23/08/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our published methodology for inspections.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.