We carried out a review of the data available to us about Home Sweet Home Reablement Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Sweet Home Reablement Services, you can give feedback on this service.
Home Sweet Home Reablement Services is a domiciliary care service providing care and support to people within their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of the inspection the service was providing support to 15 older people, only four of those were receiving support with personal care.
The aim of the service was to enable people to remain living in their own homes for as long as possible and to access the local community.
People’s experience of using this service and what we found
Staff had an in-depth knowledge of people's needs which they achieved through extended induction every time they started supporting a new person. The same small group of care staff supported each person. This helped to develop a trusting and friendly relationship between people and staff.
People told us they felt safe in the company of care staff. Care visits were completed timely, with people informed if staff were running late. Staff remained for the full duration of visits, often staying longer than their specified time to chat and provide companionship to people.
Staff had received training in safeguarding and knew how to identify and report concerns. People had been provided with the complaints process but had not needed to use this.
The registered manager promptly sought support and liaised with other health and social care professionals when needed. As a result, staff safely and effectively met people's needs.
The registered manager regularly consulted with people about their views of the service. People and family members confirmed that they were fully involved in planning people's care and that staff promptly acted on any changes to the support needs. This gave people and relatives additional comfort and reassurance that the service could meet people's needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
The last rating for the service under the previous office address was Outstanding, published on 18 April 2019.
Why we inspected
This was a planned inspection as part of our quality assurance process.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.