Archived: Mayfair Homecare - Lewisham

Mayfair Homecare – Lewisham is a domiciliary care service providing personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 41 people were receiving personal care.

People’s experience of using this service and what we found

People were supported with their personal care needs and other assistance they required in a kind and respectful manner.

Staff received safeguarding training and knew how to protect people from the risk of abuse, harm and neglect.

Systems were in place to promote people’s safety and mitigate any identified risks. This included safe support with receiving their prescribed medicines and appropriate measures were in place to protect people from the risk of infection.

People had developed positive relationships with care staff, who they described as “lovely" and "caring." Staff were properly recruited, and provided with relevant training and supervision to carry out their roles.

People were supported to meet their nutritional and hydration needs where this formed part of their agreed care plan.

Staff were given training and guidance about people's healthcare needs to assist them to identify if people were not well and needed to be referred for external healthcare support.

Staff were aware of people's rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People and their chosen representatives where applicable were supported to take part in the planning and reviewing of their care plans, wherever possible. Care plans clearly demonstrated that people were consulted about their needs and wishes.

People were aware of how to make a complaint and felt assured the registered manager would act promptly and thoughtfully to address any concerns.

The service was well-managed. People were asked for their opinions about the quality of their care and support. People were comfortable about contacting the office with any queries if necessary and were confident about receiving a polite and timely response.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 6 September 2019 and this is the first inspection. The last rating for the service under the previous provider was Good, published on 3 July 2019.

Why we inspected

This was a planned inspection following registration to rate the service.

Follow-up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.